Orders will be sent within 3 weeks, if you require your order earlier, please get in touch so we can ensure it arrives in time.
Orders will be sent within 3 weeks, if you require your order earlier, please get in touch so we can ensure it arrives in time.
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F.A.Q

Washing instructions for our hand painted ceramics

We recommend you gently wipe the outside of the ceramic with a soft cloth to clean it. The design will come off if you scrub it, scratch it, soak or use any abrasives on it. You can also pop your mug on the top shelf of the dishwasher on an eco-cycle.

What is your turnaround time?

As all ceramics are hand painted and ring cones are hand made and hand painted it can taken one to two weeks to get your order ready to send. Orders for specific celebrations e.g. Easter, Mother’s Day, Christmas, may take longer, however they will be sent at least a week before to ensure they arrive on time. This is normally update in the top left corner of the website. 

Do you have all the stock made up?

Sometimes I have popular items ready to go and I am always making ring cones ready to paint and send, however, most items are made to order.

Can I change the colour of the design pictured online?

It depends on the design. The black paint for the outlines and text cannot be changed but often the colours can. E.g. the multi coloured unicorn mane can be one colour if you prefer, the Madhouse mug can have a different colour under the text, so long as it’s pale enough that the text can still be easily read.

Do you do custom orders?

Yes, I sure do! Most people request their ceramics are personalised and I also take custom mug orders for various designs. You can find more information in my ‘custom mug’ product here.

The ring cones can be made custom by painting them a different colour, this may incur an additional cost. Please get in touch if you have something in mind. hello@prettylittlecompany.co.nz

Can I order something I’ve seen on Instagram or facebook that’s not listed online?

You sure can, please email me or message me through IG or FB.
hello@prettylittlecompany.co.nz

Do you make your own cups?

No, I don’t make the cups, they are hand painted and hand lettered by me though.

Do you make the ring cones?

Yes, I make these from scratch, a truly hand made in NZ product.

How long will my order take to arrive?

I aim to have orders ready for the courier within in one to two weeks, sometimes even quicker. As you may know, I am a mum so sometimes mum life gets in the way. If your order is delayed for any reason I will be in touch.
Orders for specific celebrations e.g. Easter, Mother’s Day, Christmas, may take longer, however they will be sent at least a week before to ensure they arrive on time.

How do you send items?

I use courier post overnight delivery to send all my products to you. They aim to have it delivered by the next working day, however as the pickup day counts as day 0, your parcel may take 2 days to arrive.

Do you send internationally?

We can send our ring cones to Australia, this is $10 for standard untracked shipping. Tracked shipping is $30, if you prefer this option please contact me and I can have it set up for your order. We are looking into shipping to other countries and sending our ceramics too but have not set this up yet. 

Pricing

All prices are in New Zealand Dollars and all local taxes are included. Pretty Little Company is not GST registered so no GST will be charged on your items.